1. Sustainable Workforce Design. Consumer Protection Excellence has a well established structure for sustainability and affordability. We will need a workforce of 20 employees to service 5000 files and will expand to one employee per quarter for anticipated growth of 400 cases per debt restructuring. 2. Quality Human Resources. The standard of delivering a credible and viable service is vested in the availability of quality human resources and the competence to develop efficient systems by means of quality education and training. 3. Effective Research and Development. The ongoing evaluation of our systems by means of reports and feedback, as well as updating of software due to inputs or demands from our clients, in order to provide effective and on time support in the different areas of responsibility. 4. Sustainable Support. We provide professional advice and reports in various areas, as required by the National Credit Regulator. 5. Professional Legal and Accounting Services. CPE consists of Legal expertise and a well established Accounting department in order to ensure that the intention of the Department of Trade and Industry, the National Credit Regulator, National Credit Act 2005, are met. 6. Superior Leadership. All our Leaders are well selected and trained. Leadership development and training will be subjected to all levels of management in CPE. 7. Advanced Technology. Our software is currently considered to be the best developed PDA software in South Africa, in line with the requirements as subscribed by the National Credit Regulator. The development of this software is an ongoing process, to be upgraded in lieu of the development of the National Credit Act.
- PROFESSIONAL EXCELLENCE - MEASURABLE AND DETAILED INFORMATION - OPERATIONAL SUPPORT - CLIENT ORIENTATED - LEADERSHIP - LOYALTY - TO PROVIDE HUMAN, FINANCIAL AND OPERATIONAL SERVICES - SUPPORTING THE INTENTION OF THE DEPT OF TRADE AND INDUSTRY, THE NCR AND NATIONAL CREDIT ACT 05 - UPDATED IT SOFTWARE - EFFECTIVE CALL CENTRE CAPABILITY - TRAINED PERSONNEL AND TRAINING CAPABILITY - CPE CENTRE OF EXPERTISE 1. Consumer Protection Excellence will focus on specializing in the recovering of restructure payment obligations in lieu of a Court Order and distribution of such payment to the Credit Providers accordingly. 2. CPE will provide: • Human, financial and operational recourses to carry out such services. • Adequate professional accounting and legal services, infrastructures, administrative procedures and safeguards to ensure that the intention of the Department of Trade and Industry, The National Credit Regulator and the National Credit Act 2005 are met. • Sufficient, effective technology and software to be upgraded in lieu with the development of the National Credit Act. • Annual Audit Report to the National Credit Regulator, confirming whether received funds are fully accounted for. 3. Other services to include: • A Call Centre with Share call facilities to respond to Queries from Debt Counsellors, Consumers, Employers and Credit Providers. • Legal Services, to ensure enforcement of the Court Order, as well as the successful execution of Payment Distribution Agent obligations. • Monthly exportation of consumer statements to Debt Counsellors. • Monthly SMS-balance facilities to Consumers. • Monthly payment schedules exported to Credit Providers. • Debit Order Facility.