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Who will help me if I am over-indebted? - A Debt Counsellor registered in terms of the NCA - Contact us, we will refer you to a Debt Counsellor near you What does over-indebtedness mean? If a Consumer cannot pay all his/her obligations (accounts) per month after providing for himself/herself and/or his/her dependants. What are my rights as a Consumer? RIGHT TO: - Apply for credit and non-discrimination - Understandable language - Detail of information held by a Credit Bureaux - Protection against unfair marketing practices and reckless credit - Documentation and Statements - Confidentiality and privacy - Apply for Debt Review and re-arrangement in case of over-indebtedness - Cooling off in case of leases and installment agreements at locations other than business premises How does the Debt Review process work? - When a Consumer realise he/she is over-indebted or received a letter of demand (Sec 129 letter) from a Creditor, he/she may go to a Registered Debt Counsellor (DC) and apply for Debt Review - The Debt Counsellor will then evaluate all the information provided , make a determination, and advise the consumer - If a consumer is over- indebted, the Debt Counsellor will restructure the installments to the maximum affordable amount, and notify the Credit bureaus and the Credit Providers thereof - For the following 60 days, the Debt Counsellor negotiate with the Credit providers - No Credit Provider may take any further steps to collect the money from the Consumer during this 60 days - The Debt Counsellor have to refer the matter to the Court within the 60days to get a Debt Counselling Order , making the restructuring final.